Terms and Conditions

Cancellation Policy

Online training and webinars: All online training cancellations or reschedule requests must be sent to the Service Coordinator prior to the start of any event. Upon receiving the payment in full, a training may be rescheduled without penalty.

Classroom-based training events: Full refunds will be provided if a written cancellation request is received no later than 30 days prior to the start of the program. Cancellation requests received less than 30 days before the start of the program are subject to the full registration fee, which may be applied toward a future event for an additional administrative fee of $200. Please note: If you do not cancel and do not attend, you are still responsible for payment.

Substitutions (any person replacing a currently registered student at the same class, location and dates) will be processed without penalty. All substitutions must be received in writing prior to the start of the program.

NCHM will issue a Confirmation of Cancellation letter upon processing a cancellation request. If registrants do not receive this confirmation letter, it is their responsibility to confirm that NCHM has received the cancellation request no later than 30 days prior to the start of the event. NCHM is not responsible for expenses incurred as a result of a program cancellation, rescheduling, or Acts of God (i.e., natural disaster, national emergency or an event which makes holding the training impossible). NCHM reserves the right to change this policy without prior notice.

All registrations received less than 30 days prior to the start of the program are still bound to this cancellation policy.

All cancellation or reschedule requests must be sent to service@nchm.org.

Payment

The full amount for the program is due no later than 14 days prior to the start of the course. If payment cannot be issued by this date, it is the registrant’s responsibility to contact NCHM immediately to make payment arrangements. NCHM will not cancel registration based on non-payment prior to the start of the course. A $25 fee will be charged for returned checks.

Hotel information

Courses are not guaranteed to run until a minimum registration requirement has been fulfilled. Once the minimum has been met, site selection will be made no later than two weeks prior to the program. The cost of meals and hotel accommodations are not included in the registration fee. NCHM makes no guarantee of lodging availability.

Language

All programs are taught in English. A Spanish translator will be provided in Puerto Rico.

Registration confirmation

NCHM will send written confirmation once registration is processed. It is the registrant’s responsibility to contact NCHM to obtain the confirmation letter if it is not received prior to the scheduled event.

Non-discrimination

NCHM admits students without regard to race, sex, color, national or ethnic origin, or disability to all of the rights, privileges, programs, and activities generally accorded or made available to students at NCHM. We do not discriminate on the basis of race, color, sex, national or ethnic origin or disability in the administration of our educational, admissions, or employment policies.