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Certified Manager of Housing |
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Dynamic and effective performance education
CMH is Incomparable Performance Training!
The importance of performance training for staff and managers cannot be overstated. Compliance with regulations is essential, but without the skills and dynamism to adapt to the changing demands of the organization and community, compliance alone cannot provide a path toward success or a property’s financial profitability. CMH addresses the issues of understanding the manager’s role in the workplace and community and how to reduce site-level expenses while engaging a vibrant community of residents.
A Necessary Complement to Compliance Training
The National Center for Housing Management, first in program development and innovative training technologies, is proud to provide you with the most unique education experience available in the industry. CMH focuses on the too-easily-forgotten issues of decision making and crisis management skills. While a site manager who is adept in the science of HUD compliance may keep your management firm in HUD’s good graces, it is the site manager who is adept in the art of management style and communication that keeps your property running smoothly and efficiently. This is where the impact of training can be directly seen in your bottom line.
CMH is a three-day program with a certification examination on the third day. CMH leads participants on a journey to think about the way they think – to explore cause and effect in a manner that they have never considered before. One of the most enjoyable programs in the NCHM course catalog, CMH instruction is based upon sophisticated case studies and role playing.
Your Organization Can’t Afford to Miss CMH!
Topics Critical to Successful Management – Learn some of the most important aspects of sound management including how to build effective strategies for lease enforcement, minimize vacancy rates, resolve disputes, practice good team leadership, identify no-cost resources at you property, collect all potential rent income, reduce vacancy loss and down days, minimize emergency service requests, increase resident involvement, improve staff-resident relations, minimize maintenance expenses, know when to contract work out, reduce resident property abuse, and reduce turnover rate.
Case Studies and Role Playing – Who says education can’t be fun? Participants interact with each other in a simulated apartment complex to address the demands of the ownership, the cost of operating an efficient facility, and the challenges posed by some difficult residents. Through role playing, participants discuss eviction and other sensitive issues with “residents”. A wide variety of mock crises are resolved through the collaborative efforts of participants.
Four Quadrant Planning and Change Model – Participants critically compare and contrast data and plot a path toward resolution or improvement using NCHM’s unique Four Quadrant Model. CMH takes you step-by-step through the process of identifying problems, assigning probable causes to those problems, creating quantifiable goals, and setting specific actions to achieve those expressed goals.
Certification Examination – The certification examination is given in an easier computerized testing format!
Examination Results – NCHM CMH pass/fail letters provide a detailed breakdown on strengths and weaknesses and provide participants with a numeric score and overall standing. Passing grades will earn a CMH certificate and those who fail will receive certificates of participation!
RHM Prerequisite – Remember that you can’t earn your RHM without first passing CMH!
Agenda
The three-day CMH program begins promptly at 8:00 a.m. and ends at approximately 5:00 p.m. depending on the speed of the class. Breaks are given. Students provide their own lunch.
Special Group Programs are available for organizations at a substantial discount. Call NCHM for details.
