Martha Abrams-Bell is the Chief Operating Officer of The Abrams Management Company, Inc. in Boston, Massachusetts, where she has worked since 1981.  Her long tenure in property management has been focused on affordable housing with experience in a variety of programs including Low Income Housing Tax Credits (LIHTC) and Section 8.  In addition to managing affiliated developments, her portfolio experience has includes non-profit and for-profit owners, family, elderly, government-owned and church-owned rental property as well as condos and limited-equity coops.

Martha obtained her COS in 1991 and CMM in 1992 and also holds the SBBS and ERS designations; additional ones include Certified Property Manager (CPM) through the Institute of Real Estate Management and Certified Credit Compliance Professional (C3P) through Spectrum Enterprises.  She has a Bachelors of Science in Business Administration from Northeastern University with concentrations in Human Resources and Management Information Systems and is a licensed real estate broker in the Commonwealth of Massachusetts.

Mark S. Alper is Vice President of Compliance for the National Center for Housing Management (NCHM). Mark joined NCHM in 1990 after establishing a career in the civil rights and housing management fields. He is the former Assistant Section 504 Coordinator for the Commonwealth of Massachusetts, and worked briefly at HUD before working for two private management companies in the Boston area.

Mark and his expertise in compliance and fair housing issues are widely sought as for training, speaking and consulting engagements. In addition to being responsible for our COS program, Mark conducts 504 Self-Evaluation inspections, policies and procedures reviews, and file audits, and also manages NCHM's technical assistance eHotline service. Nearly 10,000 clients are supported each year, through this free consulting service.

Mark has served as lead developer for numerous NCHM training and consulting initiatives over the years. Most recently, Mark designed NCHM's Upfront Income Verification Plus (UIV-P) program, and is the lead developer for our new "Spotlight On...." mini-webinar series. His monthly "Compliance Corner" column is one of the most widely read features of NCHM's website, and this column has been augmented by NCHM's Compliance Close Up Blog, where Mark contributes musings and information about compliance-related topics.

Mark graduated from the University of Massachusetts in 1984 with a B.A. in Political Science. One of NCHM's most versatile trainers, Mark teaches several NCHM programs. A native of Chicago, he currently lives in Florida with his wife and children.

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Barbara joined NCHM in 2004. She holds the position of Director of Operations for NCHM. Barbara's RHM designation and experience continues to strengthen NCHM's relationships within the housing industry while introducing NCHM's nationally recognized products and services to new organizations and individuals. When joining NCHM, Barbara brought a wealth of knowledge and experience of 10 years in customer relations.

Barbara attended Georgia College & State University . She resides in Ponte Vedra Beach , FL with her husband, Shane and daughter, Sophia.

Deborah is the Vice President and Director of Property Management for Moderate Income Management Company, Inc., an Accredited Management Organization located in Princeton, New Jersey. Ms. Gennello has become widely recognized for turning troubled properties around and restoring tax credits lost to compliance issues. She holds numerous housing certifications including the prestigious Registered Housing Manager (RHM) designation from the National Center of Housing Management and the Certified Property Manager designation from the Institute of Real Estate Management. She is a member of NCHM's National Certification Review Board and has been teaching a variety of courses for NCHM for the past seventeen years (COS, TCS & MORS). Ms. Gennello has received many awards including Landlord of the Year by the Mercer County Alliance to End Homelessness, the New Jersey Department of Community Affairs, and the New Jersey Apartment Association. She is listed in the 1998 Who's Who in Real Estate. She and her husband Dominic, reside in Princeton, NJ with their four children.

Jo Ikelheimer is a Research & Development Consultant for the National Center for Housing Management. In this capacity, she has been the principal architect and trainer of the Tax Credit Specialist and eTax Credit Specialist courses. Prior to joining the Center in July 1998, Jo was with the North Carolina Housing Finance Agency where she worked in Tax Credit, HOME, and Housing Trust Fund compliance and development. She also has experience in Section 8 and Public Housing from several years of PHA employment.

Jo holds a Bachelor's degree in Political Science and Economics from the University of North Carolina at Chapel Hill and a Master's degree in Public Administration. She resides with her husband, daughter, and two cats in Asheville, NC.

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Pam serves as a trainer for NCHM's Certified Occupancy Specialist (COS) program. In addition to training for NCHM, she is currently the Operations Coordinator for Elderly Housing Management in Connecticut. Pam came to the housing industry after leaving a seven-year career as a credentialed chemical dependency counselor in New York. She has a Bachelors degree in Family Studies from the University of Connecticut, with a minor in Music Education, and has attained an RHM though NCHM. Pam, her husband, and a small menagerie reside in Torrington, CT.

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Jonnie joined NCHM in 2003.  She instructs the Certified Housing Specialist (COS) program.  She has worked in the housing industry for 30 plus years.   She is a certified Defense Housing Manager and attended Northern Michigan University with a curriculum in Criminal Justice and Communications.  She also participated in many IREM courses and facilitated a number of housing training courses while employed with the Air Force. 

She resides with her husband, Cliff, in Suffok  VA.  

Valli joined NCHM in 2006 and instructs the Certified Occupancy Specialist (COS) program. Valli is the Director of Affordable Housing for The Canaan Group, a non-profit developer and property management company based in Los Angeles, California. She is also, President and CEO of Making A Difference Consultant Inc., which specializes in affordable housing development, compliance monitoring, property management services, strategic planning, organizational development and training in both the public and private sectors. She is highly knowledgeable with various programs such as: Section 8, HOME, LIHTC, Tax Exempt Multifamily Bonds and CDBG. Valli has a Master of Public Administration (MPA) from Long Beach State University and holds several industry certifications: COS, HCCP, NCP, AHM, and CPM-Candidate.

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Elizabeth joined NCHM in 2006 and instructs the Tax Credit Specialist (TCS) program. She began her career in 1989 as a leasing agent. Her experience includes working as a Regional Training Director, Software Trainer, Auditor, Senior Accounting Supervisor, Compliance Director and Regional Manager. She is President and Principal of Horizon Housing Management, a property management company. Elizabeth also serves as Director and Vice President of National Development Foundation, a non for profit company dedicated to providing affordable housing. Her diverse background and experience in property management complements her ability as an instructor. Elizabeth holds several industry certifications and designations: TCS, HCCP, C3P, NAHP-e, SHCM, CPO, FHS, COM and MORS. She resides with her husband Pedro and niece Carmen in Oviedo, Florida.

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James joined NCHM in 1991. Prior to working at NCHM, James was an administer for BankersTrust/Uris Brothers Foundation providing technical assistance and organizational Development to 34 nonprofit housing corporations. James is a certified counselor and brings with him a wealth of organizational development, social services and educational skills.

James instructs NCHM's Certified Manager of Maintenance (CMM), Certified Manager of Housing (CMH) and Realistic Approaches to Drug and Alcohol Reduction (RADAR)

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Peg joined the staff of NCHM in 2002 and instructs the Certified Occupancy Specialist (COS) program. Prior to joining the instructional staff at NCHM, Peg managed all levels of housing management to include; Rural Development, 202/8 for the elderly, 811 PRAC, Tax Credit, 236 and RAP properties. Peg resides in Corning, NY.

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Joe joined NCHM team in 2007 as an instructor and curriculum developer. He teaches the Certified Occupancy Specialist (COS) program. Joe has over 20 years of experience in designing, developing and administering developmental needs assessments, as well as, research, design and development of interactive learning programs based on adult learning principles. Joe is an experienced Human Resources professional and holds the Senior Professional of Human Resources (SPHR) designation.

Joe is a graduate for Florida A&M University where he received his undergraduate degree in Political Science and Masters of Arts degrees in Adult Education, and Education Administration and Supervision. He also awarded a Masters of Arts degree in Computer Resources and Information Management from Webster University. Joe and his wife Brenda have two sons and reside in Jacksonville, FL.

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