Here's what our students have said lately about NCHM's courses and instructors.

NCHM Training Effectiveness Case Study - Read how NCHM training saved this customer money and costly litigation! (.pdf file, 5K - get Acrobat here.)

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Paul Carlson Curt Hayes Floyd Husk Jo Ikelheimer Pam Kaslauskas	Johnny Melton Lisa Vercauteren James Waller General Class Feedback

 

Instructor - Mark Alper:

"We unanimously agreed that your MORS course was the best training that any of us had ever attended (for any reason).  I just wish we could make it mandatory for all our site and regional managers.  Your instructional style was captivating, your examples were perfectly suited for the discussions at hand and your knowledge of regulations and HUD history was simply staggering." 

"Enjoyed Mark & his teaching manner. The book is as difficult as the as the government never seems to write what they mean - too many exceptions & not easily understood."

"Mark was an excellent instructor. I would take any of his courses."

"I think that Mark Alper was a great instructor. Although I may have attended other classes with Quadell I think that this is better. Take care." ~Yolanda Craig

"Mark kept the classes attention and for the most part what could have been a really boring training, was not. Mark did a fantastic job." ~ Terry Adams

"Trainer was very knowledgeable. Held attention, present content clearly. Excellent trainer. Good job Mark!" ~Mytis House

"Trainer was exceptional and knowledgeable." ~Jack Goldberg

"Instructor was the best I've experienced - knowledgeable, helpful, interesting." ~Susan Larson

"I really enjoyed this course with Mark. He is an excellent trainer." ~Erin Hughes

"Instructor Mark Alper - Superior training - dedication A++++ - instruction comprehensive - tremendous assistance - highest value - He is amazing! Thank you." ~Chris Murphy

"Mark was a wonderful trainer. He was knowledgeable, kind and very helpful." ~Mandi Mascola

"Trainer/Instructor Mark was absolutely fantastic. His knowledge, candor, courteousness and humor made this course a joy to attend. I would be thrilled and honored to take another course with him. Kudos Mark!!!" ~Matthew Maguire

“Mark Alper is a great facilitator for this course. I truly appreciated the knowledge he shared.”

“Mark was one of the best trainers I have ever seen in this type of seminar environment. His knowledge of the subject is superb. His willingness to help students goes beyond all expectations. His ability to maintain student interest in a dull topic is as good as it gets. If you notice, all remarks are in regard to Mark. He makes this course.”
--Mike Moore

“Mark, it was a pleasure. You really are a great teacher, even though I feel I don’t learn or remember as I used to. Thanks for enlightening me in the hard book.”

“Mark was fantastic!”

“Mark Alper is a very good trainer. He is very interesting and he held my attention very well. I learned a lot from him.”

“Mark is a wonderful, knowledgeable person with a fantastic personality and memory. I enjoyed him immensely.

“Mark Alper is excellent—he knows the material and presents it in an interesting way! Thoroughly enjoyed him and would definitely attend another if he’s the trainer.”

“Mark made whatever material was confusing and scary clear and concise. Thanks for having such an excellent instructor.

“Trainer was excellent, very informative. Would like to have him for any further classes.”

“Mark is an exceptional instructor. He manages to project enthusiasm is a subject that could be very difficult.”

“Mark Alper was an excellent instructor. His command of facts and figures was incredible. Extremely knowledgeable. He is a good person and treated the class with great respect.”

“Mark is an exceptional trainer, his knowledge and humor blend very well.”

“My second course taken—Mark was excellent—held my attention the whole time.”

Instructor - Paul Carlson:

"Good personality, very professional." ~Cathy Jo Schuster

“Both Paul and Floyd were excellent instructors—took the time to find out how to deal with a specific situation.”

“Paul was a very good instructor, also kept it interesting.”

“Paul and Floyd were both excellent trainers. They both were very helpful and made themselves available for the three days..”

"Paul Carlson is an excellent instructor. I have attended many training classes and by far he is the best presenter I have had." ~Lawanna Alexander

"The instructor Paul was great...I enjoyed the course." ~Denise Patrick

"Trainer (Paul) was great!" ~Judy Scheihing

"Paul was excellent. He knew what he was talking about and was a great teacher. Thanks a lot!" ~Anonymous

"This is the first training that I didn't fall asleep." ~Randi Avants

"Before I took this course (COS) I was not understanding a lot about TTP's, vouchers, etc. Now that I've had the course, I will feel more comfortable about my job and figuring TTP's, etc. Thanks NCHM! I look forward to taking additional courses."

Instructor - Curt Hayes:

“Curt is a well informed presenter. He is up in changed with HUD changes. Presentation with humor is good.”

“Excellent speaker/presenter.”

“Curt made the material fun and interesting.”

“Great job of humor and teaching. Told us what we needed.”

Instructor - Floyd Husk:

“Both Paul and Floyd were excellent instructors—took the time to find out how to deal with a specific situation.”

“Paul and Floyd were both excellent trainers. They both were very helpful and made themselves available for the three days. I enjoyed the course this time.”

“The course was very helpful in learning the tools and necessary guidelines to perform my job to the best of my ability. Also, the instructor Floyd Husk was great.”

“Floyd Husk was our instructor, he was very knowledgeable and kept the class on track.”

Instructor - Jo Ikelheimer:

"Jo is a great trainer. She took a pretty standard/boring topic and put a lot of energy into the class."

“Jo is a very excellent instructor. Very concise, fun, and informational. I would be glad to come to another course from her or Terry.”

“The trainer (Jo) did a good job of keeping everyone on task. Clearly, she enjoys her job and her enthusiasm was a bonus.”

"Jo's presentation of the COS material was clear and concise. She stayed on track and held my attention. I would definitely look forward to another course knowing she was the trainer. (Jo is also very personable and has a good sense of humor, appropriate to the situation.) " ~Janelle Berryman-Nosik

"Jo is great! If she had her own college I'd become a full time student." ~ Brian Keiper

"She is an excellent instructor considering that the material is so dry." ~Rachel Kofskey

"Jo was very nice and educated and humorous."

"Jo did a great job. Very patient with 'problematic' students. I was impressed!"

"Jo was a very effective instructor and made the subject understandable as well as applicable to our day to day operations. I would definitely take another course with NCHM solely because of Jo."

"Pam was wonderful…she really set our minds at ease and enabled us to learn. Her approach of "This is a mistake I made...here's how not to do the same thing..." was very effective."

“Pam was the best trainer I have ever had in any course. She made everything understandable, I would take any course that would benefit me in my field, of given by Pam.”

“The instructor was very pleasant—didn’t rush through the course and made sure I understood all of the questions and citations. Thank you for a delightful teacher. And she was courteous for letting me call her with questions after 9 p.m.”

“Pam did a nice job dealing with a difficult participant. We previously attended course provided by different organization and the material presented was 100 times more clear concise and well presented.”

Hi Pam! I just wanted to thank you for your skills and wonderful disposition during our COS training, in Hartford, a few weeks ago. I learned much more than expected and, though it was a lot of intense thought, it was fulfilling. I passed the exam, so I am relieved! I look forward to taking another course in the future.

"Pam was an excellent trainer and is a great reference...I would take another course with Pam." ~Carissa Terrnova

"She was excellent." ~ Joan Kayser

"Want to thank Pam for a very well organized and interesting course. Thanks!" ~Paulette Chandler

"Very knowledgeable. Willing to answer questions specific to our sites." ~Vicki Bothroyd

"Interesting, intelligent, informed instructor. Lively, personal examples. Delightful!"

"Pam was an excellent teacher and extraordinary listener. She responds to questions and help you to resolve answers. She is great and I am proud to say she was my teacher. Thank you"

"Pam was a delight! She made this as pleasurable as possible!"

"Coming from a background in finance, I've struggled for three years to understand the maintenance side of our industry. I thoroughly enjoyed the class, and now have a set of excellent tools to work with."

"Lisa was great. I have taken her COS class and it was great. I would like to take another class she teaches. She is open, clear and very helpful." ~Lekisha Sweet

"Lisa, the instructor, was extremely polite and courteous.. even when I would've perhaps gotten angry because of stray conversations during her presentation. Kudos to her!!!" ~David Hadden

"Lisa was exceptional. The majority of the class was from my company and we were impressed with her ."

"Lisa was a very good trainer. She knew a lot of information & used good examples to make it more clear & interesting. You can tell she enjoys & cares about what she does! ~Lori Woolworth

" I have been in this business for 7 years and I have never had the HUD Handbook explained to me so well. Job well done!! She is spectacular!! "

"Lisa was the best and most knowledgeable trainer I have ever had for any course over the last 25 years. Lisa - you are great!"

"Lisa is very knowledgeable and an excellent trainer."

"Excellent presenter. Made material interesting & relevant - I wish I had signed up for the test. I don't feel overwhelmed like I thought I would - I think I could high grade it after this. I would definitely take another class from this presenter!"

"Instructor was clear, concise & took her time explaining the content. She allowed several breaks to help participants keep clear head. I found her to be one of the better trainers for this course material. I would take another one of her trainings & recommend her to all of my colleagues."

"Thank you, Lisa! I really appreciated your teaching style. You helped clarify some questions for me. I enjoyed our "field trip" to the Memorial."

"James Waller was very knowledgeable and did an outstanding job presenting the information."

"James is an excellent instructor. He is very patient and gives clear instruction - He made the subject matter very enjoyable/interesting."

“Love Mr. Waller! Also loved the location.”

"Mr. Waller: It was a pleasure to meet you and I really enjoyed your class." ~Karen Brooks

"James did a fabulous job! When one team was less than receptive to another team's ideas, James stepped right in to help opposing teams understand one another."

"Mr. James is a very good training. I didn't have any borrowing moment in the CMH class. He taught us well and didn't leave out any information. Mr. James gave us some good points on how to manage your propertias and how to manage yourself as a leader. We really enjoyed him. Mr. James will never forget the Miracle for all the wonderful participation we gave within the training." ~Teresa Robinson

"I enjoyed being in the class. I thought the class would not have caught my attention compared to the other classes I've taken. The instructor kept my attention (kept me awake :)) and I learned additional lessons in management. Thank Mr. Waller! "

"James, Thanks for a great job. You kept everything light, interesting and informative. You helped everyone to be more relaxed and comfortable"

"James was excellent. Has excellent knowledge of subject and industry and excellent communication skills."

"James, It has been a pleasure to have attended your class. You are the best NCHM instructor that I have had to date. Thank you for your shared experiences, course presentation and professionalism.” ~Christine Gasparo

"James Waller is and excellent instructor, who captured and held my attention for 2 full days! I look forward to working w/NCHM on future training for the Department of the Interior." ~Linda B. Tribby

James Waller was the instructor and I was extremely impressed with his methods. He was informative, interesting and, at times, almost entertaining in his presentation. He was supportive, positive and more than willing and able to answer any question. I enjoyed the course with him and I did pass the final exam. Yes you may use my comments. ~Pat Healey