Maintenance is, without question, the single most important factor in determining resident satisfaction and, typically, the largest controllable cost in the rental housing business. The productivity of maintenance staff is at the core of the issue. Nearly every property manager at one time or another encounters the same question: how do I get more out of my maintenance staff without blowing the budget?
In this webinar, Paul Votto shares some of things he's learned from specific maintenance improvement efforts including what's worked and what hasn't. In addition to sharing his knowledge on such topics as staff selection, worker motivation, and the streamlining of operations, Paul provides webinar attendees with two valuable take-home documents: a prototype job description for maintenance technicians, and a checklist for managers to use to conduct their own maintenance staff productivity review.
What you'll learn:
The key factors that impact worker productivity
How to choose the right maintenance staff in the first place
Five places to look for problems/solutions to maintenance staff performance
Why maintenance staff often don't respect management – and what you can do about it
Easy and inexpensive things you can do to improve productivity and job quality
As both an operator of multi-family portfolios and a consultant to other housing organizations, Paul has developed and implemented several successful programs to improve maintenance operations. Don't miss your opportunity to benefit from some of the lessons Paul has learned over the years.