Certified Manager of Senior Housing

Essential knowledge and skills needed to operate senior housing communities

Certified Manager of Senior Housing® (CMSH) is a special version of NCHM's industry-leading Certified Manager of Housing® (CMH) program. CMSH teaches the key concepts and skills needed to effectively manage senior housing. The program is based on NCHM's Housing Management Performance Model, a proven system for measuring and improving operating results in the key areas of property management. In addition to covering the nuts and bolts of site-level management, the program addresses the decision-making, team leadership, and interpersonal skills needed to create and maintain a vibrant senior housing community.

What you’ll learn:

The essential performance outcomes that determine property success

Refined over thirty-five years, NCHM's Housing Management Performance Model outlines the key outcomes that determine the success of a rental community in four functional areas: occupancy management, community management, maintenance management and financial management. Participants are taught the meaning of important measures such as occupancy rates, vacancy loss, turnover rate, vacant unit turnaround time, maintenance work order performance and productivity and how to impact those measures.

How to identify and solve problems that are impeding property success

Participants learn how to diagnose the underlying cause of property performance issues and zero in on corrective measures utilizing NCHM's time-tested methods. Our simple to use, yet profoundly effective, tools empower managers to take action that has a real impact on bottom-line objectives.

How individual management styles and values impact operational effectiveness

Participants not only learn about the business of property management, they learn about themselves; how their individual strengths and leadership styles can be used more effectively and how they can increase their own productivity.

How to develop and lead a high-performing staff

Successful site-level management requires a team effort and the manager is the leader of that team. Whether a staff is small or large, a manager must know how to create the kind of commitment and cooperation that is essential if the team is to be effective. CMSH shows participants how to be better team leaders, how to confront difficult situations, and how to inspire others to greater levels of performance.

How to create a vibrant senior housing community

We know it when we "feel it": that sense that this is a good place to live; that we (or our family member) would be comfortable and happy living here. CMSH explores what goes into creating this feeling and the practical steps management can take to make it a reality. And it provides practical advice on addressing such problems as bullying, unnecessary psychological dependency, service/needs mismatches, and staff burnout.

How you will learn:

CMSH is a classroom-based program led by an experienced teacher and practitioner. The program intermingles short lectures with individual and group exercises and a property-based case study. The exercises and case study work are designed to reinforce the lecture material and provide opportunities for participants to practice newly learned techniques and approaches.


Duration:  Three days
Exam: Includes certification exam the afternoon of the third day
Format:  Roundtable with lectures, individual and group exercises, case study work and discussion
Prerequisites:  None
Audience:  Site-level senior housing managers, property management personnel who oversee multiple sites, asset managers, regulators and other housing personnel who want to expand their understanding of the art and science of managing housing for seniors. CMSH is equally applicable to affordable and market rate senior housing.
Provided:  CMSH Resource Book containing PowerPoint presentation, case study and reference materials
Bring: Calculator (required); No. 2 pencil; pen; notepad

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