Certified Manager of Housing (CMH)

CMH offers new and experienced managers the insights and tools they need to succeed.

New and Expanded! From top to bottom, learn the fundamentals of operating an efficient and effective property

Certified Manager of Housing (CMH) teaches the key concepts and skills needed to operate multi-family housing at the site level. Featuring the NCHM Housing Management Performance Model, a proven system for measuring and improving operating results, CMH will guide you through operating at maximum efficiency in all areas of property management. CMH is great for the new site-level manager and the seasoned vet, providing both a “nuts and bolts” approach as well as deeper dives into the inner-workings of a site. From decision-making to team leadership and interpersonal skills, CMH provides staff with all the insights they need to run a successful property for their organization and their residents.

CMH has been the gold standard of property-level management training for decades, but in 2020 it gets even better! Based on student feedback and at the request of some of the leading property management companies, we have expanded our focus on leadership and supervision, making CMH even more valuable.

Please note: The certification exam for this class is completed online. Students have one week following completion of the class to take the online exam.

What you’ll learn:

  • The essential performance outcomes that determine property success

Refined over nearly forty years, NCHM’s Property Scoreboard outlines the key outcomes that determine the success of a rental community in four functional areas: occupancy management, community management, maintenance management and financial management. Participants are taught the meaning of important outcome measures such as occupancy rates, vacancy loss, turnover rate, turnaround time, and maintenance work order performance and productivity.

  • How to identify and solve problems impeding property success

Participants learn how to diagnose the underlying cause of property performance issues and zero in on corrective measures utilizing NCHM’s time-tested, systematic process. Our simple to use, yet profoundly effective, tools empower managers to take action that has a real impact on bottom-line objectives.

  • How individual management styles impact operational effectiveness

Participants not only learn about the business of property management, they learn about themselves; how their individual strengths and leadership styles can be used more effectively and how they can increase their own productivity.

  • How to develop and lead a high-performing staff

Successful site-level management requires a team effort and the manager is the leader of that team. Whether a staff is small or large, a manager must know how to create the kind of commitment and cooperation that is essential if the team is to be effective. CMH shows participants how to be better team leaders and better supervisors, how to confront difficult situations, and how to inspire others to greater levels of performance.

How you’ll learn:

  • CMH is a classroom-based program led by an experienced instructor and practitioner. The program intermingles short lectures with individual and group exercises and a property-based case study. The exercises and case study work are designed to reinforce the lecture material and provide opportunities for participants to practice newly learned techniques and approaches. Many CMH graduates consider the program the most important job-related training of their careers.

Course Profile

wdt_IDFirst ColumnSecond Column
1DurationThree Days; 8AM - 5PM Local Time Each Day
2ExamIncludes online exam – one week to complete
3FormatRoundtable with lectures, individual and group exercises, case study work, and discussion
4PrerequisitesNone
5AudienceSite-level managers and assistant managers; regional property managers; asset managers; regulators; and others with an interest in the details of property operations and driving bottom-line performance
6ProvidedCourse Materials
7BringCalculator (required); highlighter, sticky notes (recommended)

Upcoming Course