What you’ll learn:
- The essential performance outcomes that determine property success
Refined over nearly forty years, NCHM’s Property Scoreboard outlines the key outcomes that determine the success of a rental community in four functional areas: occupancy management, community management, maintenance management and financial management. Participants are taught the meaning of important outcome measures such as occupancy rates, vacancy loss, turnover rate, turnaround time, and maintenance work order performance and productivity.
- How to identify and solve problems impeding property success
Participants learn how to diagnose the underlying cause of property performance issues and zero in on corrective measures utilizing NCHM’s time-tested, systematic process. Our simple to use, yet profoundly effective, tools empower managers to take action that has a real impact on bottom-line objectives.
- How individual management styles impact operational effectiveness
Participants not only learn about the business of property management, they learn about themselves; how their individual strengths and leadership styles can be used more effectively and how they can increase their own productivity.
- How to develop and lead a high-performing staff
Successful site-level management requires a team effort and the manager is the leader of that team. Whether a staff is small or large, a manager must know how to create the kind of commitment and cooperation that is essential if the team is to be effective. CMH shows participants how to be better team leaders and better supervisors, how to confront difficult situations, and how to inspire others to greater levels of performance.