Certified Manager of Housing (CMH)

CMH offers new and experienced managers the insights and tools they need to succeed.

From top to bottom, learn the fundamentals of operating an efficient and effective property

Certified Manager of Housing (CMH) teaches the key concepts and skills needed to operate multi-family housing at the site level.

Featuring the NCHM Housing Management Performance Model, a proven system for measuring and improving operating results, CMH will guide you through operating at maximum efficiency in all areas of property management. CMH is great for the new site-level manager and the seasoned vet, providing both a “nuts and bolts” approach as well as deeper dives into the inner-workings of a site. From decision-making to team leadership and interpersonal skills, CMH provides staff with all the insights they need to run a successful property for their organization and their residents.

Please note: CMH is delivered entirely online. The CMH certification exam is also given online, and students have one week from the completion of the course to take the exam.

What you’ll learn:

  • The essential performance outcomes that determine property success

Refined over nearly forty years, NCHM’s Property Scoreboard outlines the key outcomes that determine the success of a rental community in four functional areas: occupancy management, community management, maintenance management and financial management. Participants are taught the meaning of important outcome measures such as occupancy rates, vacancy loss, turnover rate, turnaround time, and maintenance work order performance and productivity.

  • How to identify and solve problems impeding property success

Participants learn how to diagnose the underlying cause of property performance issues and zero in on corrective measures utilizing NCHM’s time-tested, systematic process. Our simple to use, yet profoundly effective, tools empower managers to take action that has a real impact on bottom-line objectives.

  • How individual management styles impact operational effectiveness

Participants not only learn about the business of property management, they learn about themselves; how their individual strengths and leadership styles can be used more effectively and how they can increase their own productivity.

  • How to develop and lead a high-performing staff

Successful site-level management requires a team effort and the manager is the leader of that team. Whether a staff is small or large, a manager must know how to create the kind of commitment and cooperation that is essential if the team is to be effective. CMH shows participants how to be better team leaders and better supervisors, how to confront difficult situations, and how to inspire others to greater levels of performance.

One Stop For Training and Certification

When you register for Certified Manager of Housing (CMH), you are signing up to attend a live online training course delivered by a training team that is the best in the industry. Included with your training is the CMH Certification exam, which you are able to complete up to one week after the conclusion of the training program. No need to find a testing provider or schedule an in-person exam – NCHM is your one-stop for a complete training and testing experience.

Course Profile

wdt_IDFirst ColumnSecond Column
1Duration (Live Online)Four Days; 1PM-5PM Eastern Each Day
2Exam (Online)Includes online exam – one week to complete
3FormatLive Online Instruction; Lecture and discussion
5AudienceSite-level managers and assistant managers; regional property managers; asset managers; regulators; and others with an interest in the details of property operations and driving bottom-line performance
6ProvidedCourse Materials Shipped Directly To You
7BringCalculator (required); highlighter, sticky notes (recommended)

Upcoming Course

Looking to register 20 or more individuals?

Private Training by NCHM may be the answer.

For organizations looking to train 20+ employees at one time, NCHM offers Private Training administered by an NCHM expert instructor. These sessions can be delivered either online or in-person. Reach out today to see if Private Training is a good fit for your organization.