Property Management

The most important role across the entire spectrum of multi-family housing may very well be that of property management. All of the planning, development and finance activities are of critical importance, but the success or failure of a rental housing community leans heavily on its foundation of property management. Any organization that does not have competent and dedicated leasing, occupancy, management and maintenance personnel at the service delivery level will not be successful.

At its core, property management is where the action happens. Personnel must not only know what to do, they must have the skills and dedication to make it happen. They also must know how to work together as a team and interact effectively with their customers — the residents of their communities.

In other words, a successful property management team must be professional… and true pros train with NCHM.

NCHM’s property management training and certification programs are primarily focused at the site or property-level. At NCHM Ww have long held the view that a housing management organization, no matter its size, is only as strong as the people who carry out the day-to-day functions at the property-level. These functions include leasing and occupancy, maintenance and facilities management, community management and lease enforcement and resident services – with financial management woven through each segment. NCHM’s training and certification programs are designed to build competency in these core areas of performance.

This laser focus on building strong competency at the property-level is at the heart of the mission given to NCHM when it was established in 1972 and remains just as strong today. Many things have changed in 50 years but the preeminent role of site management has not. Site management makes or breaks an organization.

NCHM also understands that it is not enough to have knowledge in these core areas – site personnel must have the skills to go with that knowledge. Consequently, NCHM property management training covers critical management topics such as leadership, individual and team accountability and effective decision-making.

While NCHM is primarily focused on property-level performance, our programs also help supervisory and executive level staff assess the quality of housing management performance and build more effective systems and processes for driving that performance to the highest level. Our courses will professionalize every level of any organization.

There are a lot of moving parts in the critical role of property management. This is the training that will keep these valuable teams operating at peak performance.

Certification & Course Offerings

Upcoming Property Management Courses