About Us

About Us

National Center for Housing Management

The National Center for Housing Management, Inc. (NCHM) is a 501(c)(3) non-profit organization created in 1972 by the Secretary of the U.S. Department of Housing and Urban Development (HUD) pursuant to an Executive Order of the President of the United States. NCHM was established to “provide objective and independent leadership at the national level in helping meet the Nation’s housing management and training needs…”.

NCHM has grown to become the leading provider of training and certification to the affordable housing industry and has expanded its reach and impact to the conventional apartment market. Annually, nearly 10,000 housing professionals attend NCHM in-classroom and online training and thousands pursue one of our several certifications. In fact, since our inception, we have certified more than 125,000 housing professionals.

In addition to training and certification we offer several tools and services designed to assist property management companies to recruit, hire, and maintain a highly skilled workforce and improve operational performance.

Our History

Established by Executive Order of the President of the United States of America in 1972

The idea for a national center for housing management first emerged from the deliberations of the President’s Task Force on Low-Income Housing established in 1969 and chaired by Mr. Carter Burgess, the then Chairman of the National Corporation for Housing Partnerships (NCHP). NCHP was, at the time, one of the largest private owners of affordable housing in America. Recognizing that quality housing management was central to the future success of rental housing in America, Mr. Burgess established the Task Force for Housing Management and recruited Mr. Irving Kringsfield to serve as its Staff Director. Soon after, the U.S. Department of Housing and Urban Development (HUD) awarded NCHP a contract to analyze housing management practices and to develop plans for training programs for those working in the field.

In August 1971 the Task Force for Housing Management issues its report entitled “Needed: A Strategy for Housing Management Training”. Among other actions the report recommended the establishment of a center for housing management and training institute. On September 11, 1971 then HUD Secretary George Romney formally requested the establishment of the center by Executive Order. Over the course of the next several months the Task Force and HUD collaborated with the White House to work out the details of the Executive Order and secure the many concurrences that were needed.

Several well-know (and some infamous) federal officials of the time played roles of various significance in the negotiations that that led to the creation of the center, including John Ehrlichman, Nixon’s counsel and Assistant to the President for Domestic Affairs; John Mitchell, who was Nixon’s Attorney General; William Rehnquist, the Assistant Attorney General, who was later appointed to the US Supreme Court and became the Chief Justice of SCOTUS; Paul O’Neill, then head of the Office of Management and Budget, who went on to become CEO of Alcoa, chairman of the RAND Corporation, and Secretary of the Treasury under George W. Bush; and David Gergen, who was Nixon’s chief speechwriter and went on to serve three other Presidents. (Mr. Gergen in fact was tasked with editing and fine-tuning the Executive Order that ultimately established NCHM).

On April 21, 1972, President Nixon signed Executive Order #11668 that directed the Secretary of HUD to “…call upon public-spirited citizens, dedicated and experienced in the appropriate disciplines, to create, in accordance with existing laws, a new, non-governmental, not-for-profit institution to serve as a National Center for Housing Management.” NCHM was incorporated in the District of Columbia soon thereafter, and the Center was in business.

Our Promise

We promise to keep our standards high and expect the same of the housing management industry.

We promise to do our very best to deliver high-quality, impactful education that helps housing professionals create and preserve the best possible residential communities.

We promise that the certifications we award signify demonstrated competence based on objective, independent, and meaningful standards.


Nearly 50 years since it was created, NCHM today is staying true to the mission given in Executive Order #11668. We continue to “…provide objective and independent leadership at the national level in helping meet the Nation’s housing management and training needs…”.

We are the only organization mandated by the President of the United States to professionalize the housing management industry. As the ultimate resource for knowledge, status, and credibility, owners and managers count on us to keep them ahead of the curve on complex regulations and industry best practices. We professionalize people and organizations, making them more valuable and effective.


Always Striving for Better

Recent and Planned Accomplishments


Always looking forward, here’s what we have planned for 2020 and beyond at NCHM.

  • Offer COS Online and TCS Online on a monthly-basis
  • Launch HUD, Tax Credit, and Property Management Continuing Education Courses
  • Offer three fair housing courses: Orientation, Essentials, and Specialist
  • Launch new website with enhanced e-commerce functionality
  • Launch online chat for customer service inquiries
  • Expand the Veterans for Housing Initiative


Another year of forward-thinking and growth as NCHM continues to expand.

  • Launched TCS Online
  • Beta Tested COS Online
  • Delivered educational programs to over 10,000 professionals
  • Launched New eLearning Platform
  • Launched the Veterans for Housing Initiative


New leadership undertakes efforts to aggressively expand and grow NCHM’s offerings.

  • Unveiled new brand identity
  • Added 5 New Expert Instructors
  • Developed & Launched 15 New Webinars
  • Expanded to 65 New Cities
  • Expanded HMI to Bi-Annual Event
  • Opened new office in Milwaukee, Wisconsin


Meet Our Team

With decades of experience in both affordable and market-rate housing, the Leadership team at NCHM is equipped to anticipate changes and produce educational curriculum to continue to professionalize the industry.

Paul Votto

Paul Votto


Matt Garrow

Matt Garrow

Vice President of Operations

Jim Eddings

Jim Eddings

Chief Financial Officer

Lisa Vercauteren

Lisa Vercauteren

Senior Vice President, Compliance Programs

Jo Ikelheimer

Jo Ikelheimer

Vice President, Compliance Programs

Chris Mazzola

Chris Mazzola

Director of Housing Programs

Trevor Brandl

Trevor Brandl

Director of Client Services

Sir Carl Pawsington

Sir Carl Pawsington

He's A Dog

Dogs can’t use email.


Get In Touch

Have a question for the experts at NCHM? Need expert training and certifications for your organization? Reach out to us today and see how NCHM can help elevate your business.