Breaking News: New HUD Guidance on Assistance Animals

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SKU: 198067


Program Time: 1:00 - 2:30 PM EST

Nearly 60% of the Fair Housing complaints filed each year involve denial of reasonable accommodation requests by persons with disabilities.  Complaints about assistance animal requests is the fastest growing issue and they are among the most troublesome for management and owners.

On January 28, 2020 HUD’s Fair Housing and Equal Opportunity Office released FHEO Notice 2020-01 providing updated guidance on assistance animals as reasonable accommodations under the Fair Housing Act. A significant motivator for HUD in issuing this new guidance was to reduce the number of abuses of the animal assistance provisions.

Join Lisa Vercauteren, Senior Vice President of Compliance Programs, for this Breaking News webinar.  She will walk you through the current guidance including:

  • The differences between pets, assistance animals and service animals
  •  How to handle the request for a “unique animal”
  • Can a resident request multiple assistance animals?
  • When an assistance animal request can be denied
  • When to verify the need for an assistance or service animalLatest guidance on assistance animal verification, including verifications obtained through an internet site
  • Best practices for addressing requests for assistance animals