Training that performs in the long run
By Glenn Stevens, NCHM President
The numbers don’t lie, but sometimes they don't reveal the entire truth either. Based solely on the number of attendees, the National Center for Housing Management is best known for its Certified Occupancy Specialist (COS) and Tax Credit Specialist (TCS) programs. Without question, those programs are essential to staying in compliance with federal occupancy requirements and thereby keeping revenue flowing. We are very proud of these programs and the impact that they have. But when we ask alumni who have taken multiple courses from us which ones have had the most impact on their careers, they overwhelmingly cite our Certified Manager of Maintenance (CMM), Certified Manager of Housing (CMH), and Certified Manager of Senior Housing (CMSH) classes.
Management companies and housing authorities routinely choose COS and TCS for corporate "specials" or private trainings. NCHM senior instructor James Waller, who teaches CMM and CMH, finds it baffling that more organizations don't also opt for a CMM, CMH, or CMSH class.
"COS is obviously important," says Waller, "but it addresses just one function. If properties get into financial or operational trouble, it is almost always due to a failure in the basic property management functions -- the stuff we teach in CMH, CMM, and CMSH, not COS."