Lisa Goulet didn’t set out to become a housing manager. But her path led her to NCHM's Registered Housing Manager designation, and today she is a successful portfolio manager in San Diego. Click above to hear her story.

Housing Management Institute, June 12-16, 2017

Register by May 12 and save $100 on every event

HMI is a five-day event that lets you choose from eight of NCHM's most popular courses. Register early and save $100 on every event – an incredible value for the industry's best training!  Learn more/register.

Classroom Training

From property performance to compliance and occupancy, our certification courses set the industry standard.


Online Training

Our live and on-demand webinars address both late-breaking issues and core competencies that impact housing professionals.


Organizational Consulting

We help organizations assess and improve their performance. Learn how we can help your organization reach its full potential.


Aptitude Testing

Our position-specific online aptitude testing platform enables you to identify the right candidates for employment and promotion.


Taking steps to comply with VAWA

Lisa Vercauteren

In December 2016, we published an article about HUD's Final Rule implementing the Violence Against Women Reauthorization Act (VAWA) of 2013. Since then we have had hundreds of students take our VAWA webinar and start the steps toward compliance with the new requirements by providing the VAWA Notice and Certification Form to all existing tenants, new tenants, and rejected applicants.

It is important, however, not to miss the other requirements of the Final Rule. In addition to providing the notice and certification form, Owners/Agents (O/A) and PHAs are required to update their Multifamily Housing Tenant Selection Plan, their Public Housing Admissions and Continued Occupancy Plan and lease, or their Housing Choice Voucher Administrative Plan to reflect the VAWA policies and procedures. Contract Administrators and HUD reviewers will be looking for these updates when they come to evaluate the property/program. If you have House Rules attached to your multifamily lease, VAWA policies and procedures must be included there as well. [READ MORE]

Dealing with manager burnout

Paul Votto

By Paul Votto, National Director of Housing Programs

Several years ago, when I was the COO of a property management company, I had occasion to be walking one of the more “challenged” properties in the company’s portfolio with the site manager and her boss, our vice president of property management. I had only been with the company for a year or so but during that time Sarah (not her real name) had impressed me with her competence and dedication. She had been the site manager of this particular property for a few years, and while some progress had been made, it was simply a tough property. I knew that, even with our best efforts, it was a property that would only perform so well.

On this particular day, we were doing the usual walkaround, looking at problems and discussing possible solutions. My mind started to focus on Sarah and how frustrated she seemed to be with the property. I then made a rookie mistake. I turned to her boss and said out loud what I was thinking: “I think Sarah is burned out.” Sarah immediately burst into tears. As you can imagine, I was pretty embarrassed and did my best to explain myself ... [READ MORE]