RHM path leads to thriving career

Lisa Goulet didn’t set out to become a housing manager. But her path led her to NCHM's Registered Housing Manager designation, and today she is a successful portfolio manager in San Diego. Click above to hear her story.

Dedicated to excellence in housing management training and certification

The National Center for Housing Management was established in 1972 by Executive Order of the President of the United States to ensure that managers of affordable housing had the professional skills necessary to meet the unique challenges of affordable housing management. More than 40 years later, our dedication to that mission is as strong as ever.

This website describes the many ways we support the housing management industry. Please contact us for further information about any of our training, consulting, or testing services.

Classroom Training

From property performance to compliance and occupancy, our certification courses set the industry standard.


Online Training

Our live and on-demand webinars address both late-breaking issues and core competencies that impact housing professionals.


Organizational Consulting

We help organizations assess and improve their performance. Learn how we can help your organization reach its full potential.


Aptitude Testing

Our position-specific online aptitude testing platform enables you to identify the right candidates for employment and promotion.


The human costs of (un)affordable housing

Paul Votto

I recently received an email from a gentleman involved in the anti-bullying in senior housing movement (a subject of great interest to me) touting a book on adult bullying by cultural anthropologist Dr. Janice Harper. I look forward to reading the book, but bullying is not actually the focus of this article.

Dr. Harper's backstory – FBI investigations into possible terrorist activities, allegations of sexual harassment, lawsuits against her former university employer, a derailed career – intrigued me so much that I did some further research; i.e., I did a Google search. In doing so, I came across a very interesting letter Dr. Harper wrote to the editor of the Seattle Weekly News in 2015 and an equally interesting response from another reader, a local landlord.

The letters touch on broad issues of affordable (or unaffordable) housing, homelessness, mental illness, the societal responsibilities of landlords, and a host of other weighty issues, but they do so on a very human scale. The letters bring to the surface issues that those of us who work or have worked in the trenches are all too familiar with, and dramatize the depth of our responsibilities – and the reality of our limitations.

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Recognizing the heroes who live among us

Glenn Stevens

Five years ago I was in Hawaii with my colleague Matt to perform services under a contract with the Hawaii Public Housing Authority. I know what you're thinking – "Wow, how great is it that this guy gets to go to Hawaii for business." To be perfectly honest, I would rather go to Newark or Baltimore, which are both closer to my home and my family. Flying to Hawaii is grueling and staying in a hotel room is, well, staying in a hotel room. But this visit would be different.

At around six o'clock, Matt and I decided to go across the street for dinner. The next day, Dec. 7, was the 70th anniversary of the attack on Pearl Harbor, just a few miles away. We walked into the restaurant and noticed an old man sitting alone. Matt, being from a military family, immediately recognized him as a survivor. I approached the man and asked if I could buy him dinner or maybe a drink. I thanked him for his service, although he and I both knew I could never truly understand what he had been through.

The veteran, whose name was John, accepted my offer, and several Heinekens later began to open up. He had been to every Pearl Harbor anniversary in the past, but this would be his first without his beloved wife, who had just recently died.

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