‘You'll walk away energized and invigorated.’

NCHM President Glenn Stevens explains why NCHM training stands apart in the industry. It all starts with the best instructors and a commitment to providing the best educational experience possible. Click above to view.

COS Public Housing

Newly updated: COS - Public Housing

First offering of the updated class: Chicago, July 20-22, 2016

While HUD has not updated the Public Housing Occupancy Guidebook since 2003, the regulations change on a regular basis. Our newly updated COS - Public Housing (COSP) class, taught by NCHM Vice President of Housing Programs Lisa Vercauteren, will get you up to speed with all the changes, including annual reexamination requirements, flat rents, verification procedures, and Fair Housing. Join us in Chicago for the revised program's debut!

Learn more about COS - Public Housing Register for COSP Chicago, July 20-22, 2016

Classroom Training

From property performance to compliance and occupancy, our certification courses set the industry standard.


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Our live and on-demand webinars address both late-breaking issues and core competencies that impact housing professionals.


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We help organizations assess and improve their performance. Learn how we can help your organization reach its full potential.


Aptitude Testing

Our position-specific online aptitude testing platform enables you to identify the right candidates for employment and promotion.


Bullying continues – but Susan is fighting back

Paul Votto

About three months ago I got an email out of the blue from a resident of a senior housing community. Susan (not her real name) explained that after a long professional career she had been stricken by a life-threatening disease which eventually drained her financial resources and landed her in an affordable senior community. Remarkably, she wasn’t complaining about that. Her issue was that she was the target of a bully in the building and, according to her, management had turned a blind eye despite her repeated attempts to bring the problem to its attention. Susan said the situation had been going on for more than two years and that she didn't know where else to turn. She spoke about how alone she felt – not in a way that was intended to evoke pity, but more in the sense of “why is this allowed to happen?” Susan said she had stumbled across an article I had written on the subject and wondered if I had any advice.

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How to keep up with constant regulatory changes

Lisa Vercauteren

Part of my responsibilities at NCHM is keeping all of our various HUD compliance classes up to date. This is a formidable job in this electronic age of instant information; we are constantly inundated with new regulations, requirements, forms, and guidance. In the last three weeks alone, HUD released two different updates to the MOR form (HUD Form 9834). Guess who had to update the MORS material twice to ensure we were using the current version of the form in our MORS class this week?

In the old days, we could count on the fact that everything we needed to know was right in our handbooks and guidebooks. Sadly, this is no longer the case. In fact, these resources are not updated with regularity any more. The Public Housing Occupancy Guidebook was last updated in 2003. The Housing Choice Voucher Guidebook is even older! Even the HUD Handbook 4350.3 only gets updated about every four years.

So how's a busy manager supposed to keep up?

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