Dedicated to excellence in housing management training and certification

The National Center for Housing Management was established in 1972 by Executive Order of the President of the United States to ensure that managers of affordable housing had the professional skills necessary to meet the unique challenges of affordable housing management. More than 40 years later, our dedication to that mission is as strong as ever.

This website describes the many ways we support the housing management industry. Please contact us for further information about any of our training, consulting, or testing services.

Online certification training – Sept. 26-28:

Fair Housing Specialist

Does your job require an advanced understanding of Fair Housing law? We've got your training. Join us online for Fair Housing Specialist. More info

COS Advanced

COS is just the beginning. COSA offers advanced training for occupancy specialists who want to keep up with changes to HUD's playing field. More info

Classroom Training

From property performance to compliance and occupancy, our certification courses set the industry standard.


Online Training

Our live and on-demand webinars address both late-breaking issues and core competencies that impact housing professionals.


Organizational Consulting

We help organizations assess and improve their performance. Learn how we can help your organization reach its full potential.


Aptitude Testing

Our position-specific online aptitude testing platform enables you to identify the right candidates for employment and promotion.


A problem-solving model that actually works

Lindsy Carpenter

Editor's note: Those who have participated in our Certified Manager of Housing or Certified Manager of Senior Housing programs are familiar with NCHM’s Four Quadrant Model -- a simple yet effective tool for identifying and solving operational problems. When a recent participant asked us for permission to translate the model into Cantonese for her Chinese-American staff, we were intrigued. Below, Lindsy Carpenter, Chief Operating Officer for the YWCA San Francisco & Marin, tells her story.

I’m here to tell you a story about something that worked – and in a time when there’s more to be done than time to do it, finding things that work is like finding a golden ticket. I was a skeptic, and then a convert, and that’s why I’m sharing my story with you now.

When I was first presented with NCHM’s Four Quadrant Model at the Certified Manager of Senior Housing training, my gut cried out, “Another non-profit model! More navel-gazing!" Having been in the nonprofit world for a while, I know how consultants love their models and how hard it is to get those models to translate into something a team would actually find useful ...


‘Hey Law, now you’re a HUD regulation!’

Lisa Vercauteren

By Lisa Vercauteren, Vice President of Housing Programs

If you grew up with me in the 1970s, you spent many Saturday mornings singing along to the Schoolhouse Rock videos on TV. These short cartoon videos always had a catchy song that taught kids something educational in an entertaining way. One of my favorites was, "I'm just a Bill." In this video, you met a scroll of paper called Bill who sang a song about how he came to be, first as as an idea written up by a local representative, then debated in committee, then turned into a bill that was voted on by both the House and Senate, and then, if he was lucky, signed into law by the President. The final line of the song stated, "He signed you Bill, now you're a Law." It was a great way to teach kids like me the inner workings of government.

What Schoolhouse Rock failed to cover is what happens next. This is the question I get asked most often in our classes these days in conjunction with legislation that impacts our federal housing programs.

The truth is once a law is passed, it doesn't get implemented right away. Each government agency impacted by the law must engage in a process called formal rulemaking in which the new law is studied and interpreted by the agency, which then proposes additions and/or changes to existing rules that are published in the Federal Register ...