Identifying and correcting those disconnections can go a long way from turning a troubled property (or potentially troubled property) into a high-performing property.

Tenant files are the lifeblood of a property, insofar as those files should support, in a documented way, the amount of both tenant rent and housing assistance payments.

As we bid adieu to the year 2010, it is fitting that this last column of the year should cast a look back at the state of compliance in the housing management industry.