by Paul Votto | Dec 10, 2015 | Insights
In 2014, NCHM set out on a mission to “get back into the senior housing business.” In the 1970s, 80s and 90s, NCHM was at the forefront of senior housing issues. Our two-week long (yes, two-week) Senior Housing Management certification program was way out... by Paul Votto | Aug 13, 2015 | Insights
More than 35 years ago I was part of a HUD-funded national demonstration program that tested the use of time standards for maintenance workers in public housing. The program was based on what was then referred to as the “British Model.” In those days the... by Paul Votto | Jun 11, 2015 | Insights
The term “independent living” is widely used in the senior housing industry. Some properties even incorporate the phrase in their names. Many use it freely in advertising. I’ve used it for years and continue to do so (although with some trepidation... by Paul Votto | May 14, 2015 | Insights
In our Certified Manager of Housing program we ask attendees what they think is the average turnover rate for all apartment communities nationwide. Inevitably, the vast majority make a guess that is below the average – usually well below. When we tell participants... by Paul Votto | Jan 9, 2015 | Insights
I’m a bit embarrassed to say that the idea of bullying in senior housing as an issue didn’t even occur to me until the fall of 2013. Embarrassed, because I’ve directly managed, overseen, built, and taught others about senior housing since the early 1980s.... by Paul Votto | Dec 11, 2014 | Insights
After more than three decades of leading housing management teams and teaching managers in the classroom, I’ve concluded that confrontation is a skill that is sorely needed but rarely taught. It’s needed because managers are often called upon to confront...