by Paul Votto | Jan 9, 2015 | Insights
I’m a bit embarrassed to say that the idea of bullying in senior housing as an issue didn’t even occur to me until the fall of 2013. Embarrassed, because I’ve directly managed, overseen, built, and taught others about senior housing since the early 1980s.... by Paul Votto | Dec 11, 2014 | Insights
After more than three decades of leading housing management teams and teaching managers in the classroom, I’ve concluded that confrontation is a skill that is sorely needed but rarely taught. It’s needed because managers are often called upon to confront... by Paul Votto | Aug 14, 2014 | Insights
Those of us who have managed portfolios with both senior and “family” housing are all too familiar with the refrain that senior housing is the “easy” part of the job. Whether spoken or not, that has been the common perception within the housing... by Paul Votto | May 6, 2014 | Insights
Last Fall I was leading our new Certified Manager of Senior Housing® program with a group from the Good Samaritan Society in Sioux Falls, South Dakota when the concept of “bullying” in senior communities came up. Good Sam’s, as many fondly and... by Paul Votto | Aug 6, 2013 | Insights
In September I will be conducting a webinar entitled, “Improving Maintenance Staff Performance.” It’s a topic that has been of great interest to me throughout my career, spurred on by a special HUD demonstration program I was involved with in the...