How to reduce the stress of debt collection

So you’ve made it to Property Manager! Congratulations! You probably love your job and all the responsibility and problem solving that comes with it – with one exception: Those Dreaded Collections. Chasing money isn’t anyone’s favorite part of the job. In fact,...

Building a (paper) bridge: Leadership in action

As those of you who have attended our Certified Manager of Housing, Certified Manager of Maintenance, or Certified Financial Specialist program can attest, at NCHM we love using team participation exercises in our classroom training. The exercises vary but they all...

Does your property have a ‘hurricane shelf’?

As I write this article, our nation is still trying to recover from back-to-back-to-back disasters – two natural and one man-made. In the span of six weeks, we experienced two devastating hurricanes and the deadliest mass shooting in US history. While we grieve for...

Hey, Law! Now you’re a HUD regulation!

If you grew up with me in the 1970s, you spent many Saturday mornings singing along to the Schoolhouse Rock videos on TV. These short cartoon videos always had a catchy song that taught kids something educational in an entertaining way. One of my favorites was...