Management and Occupancy Review (MOR) Training

Course Overview

NCHM’s MORS Training provides an in-depth understanding of the process used by HUD staff and contract administrators in conducting HUD-mandated Management and Occupancy Reviews for HUD’s Office of Multifamily Housing. 

MORS is geared toward property management professionals as well as HUD and Contract Administrator staff who have already become Certified Occupancy Specialists (COS) and who wish to better understand HUD’s expectations when it comes to managing the MOR process.

Course Description

The Management and Occupancy Review (MOR) is a critical evaluation conducted by HUD or Contract Administrators (CAs) to assess the operational compliance of HUD-subsidized multifamily housing. NCHM’s specialized MORS training provides comprehensive instruction on all facets of this review, incorporating the latest HUD requirements, including HUD Form 9834.

This course is designed for a wide range of housing professionals, including property owners, management agents, on-site managers, and compliance staff who undergo MORs, as well as CA staff and HUD personnel who conduct them. Our MOR experts delve into the purpose of the MOR, the detailed scoring methodology, and best practices for preparation and response.

Participants will gain a thorough understanding of key review areas such as maintenance, leasing and occupancy, financial management, tenant relations, and fair housing. Achieving this MORS certification will empower you to proactively manage compliance, minimize findings, and improve overall property performance, leading to successful MOR outcomes.

What you’ll learn:

• MOR Fundamentals & New Rule: Understand the purpose, scope, and critical importance of Management and Occupancy Reviews, including all updates from recent MOR final rules and related HUD notices.
• HUD Form 9834 Mastery: Gain proficiency in understanding and utilizing the HUD Form 9834, Management Review Report, which is central to the MOR process.
• Key Review Categories: Learn the specific requirements and potential pitfalls within each major MOR review category: general management practices, leasing and occupancy, tenant-landlord relations, financial management, and property maintenance.
• MOR Preparation Strategies: Discover effective strategies and best practices for preparing your property and documentation thoroughly ahead of an MOR.
• Navigating the On-Site Review: Understand what to expect during the on-site review process and how to interact effectively with reviewers.
• Responding to MOR Findings: Learn how to properly analyze MOR reports and formulate effective corrective action plans for any findings or deficiencies.
• Achieving Higher MOR Scores: Implement proactive measures and ongoing compliance habits to consistently achieve satisfactory or superior MOR ratings.
• Role of CAs and HUD: Gain insight into the responsibilities and perspectives of Contract Administrators and HUD staff who conduct MORs.

Why NCHM?

NCHM is the Gold Standard

NCHM’s MORS certification program delivers unparalleled quality and expertise in affordable housing compliance. Our focused MOR training approach ensures participants receive dedicated attention, gain a comprehensive understanding of the material, and develop the confidence needed to excel in preparing for or conducting MORs.

We also provide an eHotline to all with an active NCHM certification, allowing for quick answers to any questions on the job.

Only Organization Created by the US Government to Provide Affordable Housing Training

As the sole organization initially established by the U.S. government specifically for affordable housing training, NCHM brings an unparalleled depth of knowledge and authority to its certification programs, including crucial MOR training for the industry.

One Stop For Training and Certification

Simplify your journey to MOR certification with NCHM’s all-inclusive solution. We bring together registration, expert MOR training, and testing into one streamlined system, making the process easy for both individuals and employers. This efficient approach ensures your staff receives top-tier MOR training without common frustrations, helping them become valuable, skilled team members more quickly and avoiding bottlenecks. Earn your MOR certification effectively, with reduced time, hassle, and confusion.

The MOR training course is delivered over three half-days of live online instruction. Complete the online exam within a week post-class and receive your results promptly, achieving certification efficiently.

Upcoming Courses