Improving Maintenance Staff Performance

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Description

Maintenance is the single most important factor in determining resident satisfaction and the largest controllable cost in rental housing. The productivity of maintenance staff is at the core of the issue. Nearly every property manager at one time or another asks the same question: How do I get more out of my maintenance staff?

In this webinar, we share some of things we've learned from maintenance improvement efforts including what's worked and what hasnÂ’'t. In addition to sharing our knowledge on such topics as staff selection, worker motivation, and the streamlining of operations, NCHM provides attendees with two valuable take-home tools: a prototype job description for maintenance technicians and a checklist for managers to use to conduct their own maintenance productivity review.