by Paul Votto | Oct 12, 2017 | Insights
As I write this article, our nation is still trying to recover from back-to-back-to-back disasters – two natural and one man-made. In the span of six weeks, we experienced two devastating hurricanes and the deadliest mass shooting in US history. While we grieve for... by Lisa Thompson | Sep 17, 2017 | Insights
If you grew up with me in the 1970s, you spent many Saturday mornings singing along to the Schoolhouse Rock videos on TV. These short cartoon videos always had a catchy song that taught kids something educational in an entertaining way. One of my favorites was... by Lindsy Carpenter | Aug 15, 2017 | Insights
Editor’s note: Those who have participated in our Certified Manager of Housing or Certified Manager of Senior Housing programs are familiar with NCHM’s Four Quadrant Model — a simple yet effective tool for identifying and solving operational problems. When... by Paul Votto | Jul 6, 2017 | Insights
The fire that engulfed a 24-story public housing community in London on June 14, 2017, killing 80 people at last count, should be a reminder to all in the housing management business of the importance of making life safety a top priority. Early news reports concerning... by Wendy Fitzhugh | May 12, 2017 | Insights
If you’ve ever wondered what NCHM certification is worth, I’ve got a story for you. Recently a very small non-profit affordable housing agency lost its property manager. The organization housed 100 formerly homeless individuals and each unit had either a... by Paul Votto | Apr 14, 2017 | Insights
Several years ago, when I was the COO of a property management company, I had occasion to be walking one of the more “challenged” properties in the company’s portfolio with the site manager and her boss, our vice president of property management. I had only been with...