Tracing affordable housing’s links to the past

A centerpiece of the National Center for Housing Management’s Registered Housing Manager (RHM) program is the property assessment prepared by candidates for the RHM designation. Candidates collect and analyze key performance data on their properties, identify any...

Housing managers cope with heavy expectations

I’ve been in and around the rental housing business for nearly forty years and during that time I have seen the job of the housing manager change dramatically. I’ve had students in my classes audibly gasp when I’ve told them about ads run in local papers back in the...

Why it’s getting harder to hire maintenance staff

If you had to hire a maintenance employee lately, chances are it wasn’t easy. Over the past few years, hiring in general has grown more difficult. Getting any useful information from past employers is nearly impossible unless you have a good relationship with...

Bullying continues, but Susan is fighting back

About three months ago I got an email out of the blue from a resident of a senior housing community. Susan (not her real name) explained that after a long professional career she had been stricken by a life-threatening disease which eventually drained her financial...

Eviction stories stir compassion – and questions

I’m not certain of it but I believe this may be the first book review that has ever appeared in Housing Management Update. That is, of course, if you don’t count the HUD Handbook 4350.3 as a “book” in the conventional sense! Let me start at the end. Evicted: Poverty...