by Paul Votto | Dec 13, 2017 | Insights
As those of you who have attended our Certified Manager of Housing, Certified Manager of Maintenance, or Certified Financial Specialist program can attest, at NCHM we love using team participation exercises in our classroom training. The exercises vary but they all... by Paul Votto | Oct 12, 2017 | Insights
As I write this article, our nation is still trying to recover from back-to-back-to-back disasters – two natural and one man-made. In the span of six weeks, we experienced two devastating hurricanes and the deadliest mass shooting in US history. While we grieve for... by Paul Votto | Jul 6, 2017 | Insights
The fire that engulfed a 24-story public housing community in London on June 14, 2017, killing 80 people at last count, should be a reminder to all in the housing management business of the importance of making life safety a top priority. Early news reports concerning... by Paul Votto | Apr 14, 2017 | Insights
Several years ago, when I was the COO of a property management company, I had occasion to be walking one of the more “challenged” properties in the company’s portfolio with the site manager and her boss, our vice president of property management. I had only been with... by Paul Votto | Jan 13, 2017 | Insights
I recently received an email from a gentleman involved in the anti-bullying in senior housing movement (a subject of great interest to me) touting a book on adult bullying by cultural anthropologist Dr. Janice Harper. I look forward to reading the book, but bullying...